NOCTI Human Resources Practice Test

These questions are part of the practice quiz. Start practicing

• Which term refers to a process used by many organizations to ensure that employees will be recruited for and prepared to fill key positions that become vacant?
• How can training all employees reduce an operation's legal liability?
• Which statement describes integrative practice in training?
• Which document should be consulted to understand chemical hazards in the workplace?
• Which relationship may job descriptions have with pay?
• How do employee assistance programs (EAPs) enhance employee effectiveness?
• Which statement best describes the effect of consistently showing appreciation and acknowledging employees?
• How should managers handle vacation requests when scheduling employees?
• Which factor is commonly considered when obtaining a liquor license?
• Besides those required by law, which are the most critical documents to be completed and produced in the hiring process?
• Which conflict-resolution method involves a neutral third party who facilitates dialogue between parties to help them reach a voluntary agreement, without issuing a binding decision?
• Which of the following behaviors is a demonstration of effective coaching principles?
• Which term refers to the process used to identify each task an employee must do and explain how it should be done?
• Which term describes planning to fill key positions by developing internal candidates for future needs?
• Which outside stakeholder should restaurant or bar managers consider for minimizing negative community impact?
• What is the primary focus of the model Food Code?
• Which of the following best describes a policy on harassment prevention?
• Which action best demonstrates how management should respond to harassment reports to ensure fair treatment?
• During organizational change, what is the primary purpose of conducting a follow-up?
• In a training objective, which element defines the circumstances under which performance will occur?
• Which document demonstrates that an employee is legally able to work in the United States?
• A café had an average of 42 employees in its workforce last year, and 7 of them terminated. What was the employee turnover rate?
• Which term describes a formal process of resolving disputes through direct dialogue between parties to reach a compromise without a third party?
• Which management function is primarily responsible for arranging tasks and resources to achieve organizational goals?
• What is the purpose of having checklists?
• Are reference checks still a part of today's screening process?
• Which operation is able to use a defense of reasonable care against lawsuits?
• If team-building activities take priority over the team's actual goals, what is likely to happen?
• In hospitality, what is the benefit of standardizing service?
• Why are restaurant workers at increased risk for workplace violence?
• Do guests prefer servers who have their own unique way of doing things over robotic, standardized service?
• What characteristic in the work environment will create an easier transition when change is needed?
• How is a restaurant's master schedule affected by a large seasonal fluctuation in business?
• Offering bonuses to employees to persuade union organizers to oppose unionization may violate which law?
• Besides sexual harassment, other forms of harassment include race, religion, and age. What other harassment of food service employees commonly occurs?
• How can the trainer motivate the trainee to pay attention and learn?
• What is the primary purpose of an organizational code of ethics?
• Which development method is conducted as part of the employee's current job and may involve learning by rotating between tasks?
• Which term is used to describe the process of identifying tasks in a job and detailing how they should be performed?
• Which term refers to all rewards given to employees for their work, including both financial and non-financial?
• Which professional development method describes a master craftsperson guiding the trainee's total development in a field?
• When should employee performance problems be discussed?
• Which conflict-resolution approach relies on direct dialogue between parties to reach a compromise, without a third party?
• How does a well-written job description assist in the applicant screening process?
• When implementing change, what communication strategies should be used with employees?
• What is an advantage of the practice of promoting from within?
• Is training only needed with new hires and low performers?
• Are employees considered on the clock while engaging in professional development activities?
• What is the purpose of Workers' Compensation?
• Which practice best supports fair handling of harassment cases?
• Which policy best helps manage vacation requests during busy periods?
• Which practice helps ensure fairness in candidate screening?
• In mentoring, which stage is the early phase of building trust and a relationship with the employee?
• Which log might contain recipe ideas, alerts about allergic reactions, and reminders for the next shift?
• Besides giving information that will allow the new hire to function effectively, what is the other main purpose of an effective orientation program?
• A nightclub supervisor suspends a six-month-pregnant server without pay until she is 'back in shape.' This action is most likely in violation of which law?
• What is a typical function of labor unions for their members?
• When an employee discloses HIV positive status, what is the recommended approach to handling this information in the workplace?
• Is it legal to require an applicant to submit to a drug test as part of the hiring process?
• What is a typical characteristic of a master schedule in labor planning?
• Which of these requires an individual to demonstrate a high level of skill and to meet specific performance requirements by participating in a rigorous process?
• Which term refers to rules or principles that help define what is right and what is wrong?
• An interview should determine which two types of information about a job applicant?
• Which term refers to the process used to identify each task in a job and detailing how it should be performed?
• How can a manager use the communication skill of writing like a professional?
• Which organization's requirements provide the framework for the components of an emergency plan in food service operations?
• Which factor is part of forecasting labor needs?
• What are standard operating procedures?
• What is the ultimate purpose of evaluating an orientation program?
• When determining the time frame of an orientation program, what is the primary objective that must be met?
• Which statement accurately describes professional development?
• Which term refers to a training strategy in which a trainee combines and demonstrates several steps in a job task that has already been learned?
• Which method can be used to assess service quality for performance recognition?
• What should managers keep in mind when advancing their own personal development plan?
• What term refers to the process in which an experienced employee provides advice to less experienced employees about concerns relating to the job, establishment, and profession?
• Which leadership factor is defined by giving pep talks, asking employees for advice and praising their work, keeping them informed, and providing them with a sense of belonging?
• A female supervisor informs a male subordinate that she will promote him from busser to server if he will be her 'secret boyfriend.' What is the legal stance on this situation?
• Which term describes the difference between the actual expense and the budgeted goal when the goal is not met?
• Who should be involved in goal setting during the performance appraisal process?
• What is the difference between a training plan and a training lesson?
• What is the ultimate purpose of evaluating the orientation program?
• What is the most obvious standard employed for the back-of-the-house function?
• What is a crew schedule?
• What refers to the OSHA process whereby a process is developed regarding what employees must do to protect workers who can reasonably be anticipated to come into contact with blood or other potentially infectious materials as a result of doing their job?
• When a restaurant located in a small rural town re-opened as an upscale sushi establishment, its managers encountered trouble finding trained sushi chefs. When developing their concept, what did management fail to consider?
• What is a recommended method to validate outside professional development participation?
• A manager discovers a cartoon depicting a person being humiliated in an act of a sexual nature. What should the manager do?
• What is a typical outcome of recognizing employee achievements through non-monetary means?
• Is there a significant difference between employee recognition and employee incentive programs?
• What term refers to a system for identifying specific points within the flow of food essential for preventing hazards?
• Regarding the phrase 'those who can't, teach,' how accurate is it considered in professional training?
• Which term refers to the confidential file that contains documents related to hiring, training, evaluating, promoting, and if necessary, disciplining an individual?
• Are crew schedules final once they have been distributed to employees?
• What is the legal age for purchasing and serving alcohol in the United States?
• What activity, regardless of position hired for, is among the most important in the orientation process?
• What is an advantage that group training has over one-on-one training?
• Which factor may prevent an establishment owner or manager from obtaining a liquor license?
• Which statement best describes why group training is useful when many employees must learn the same material?
• Which term describes a management philosophy that emphasizes that most work processes can be improved?
• In a long-term mentoring relationship, which stage involves the mentor providing more generalized advice that is less role- and task-related?
• What is the motivational strategy behind a company picnic or annual party?
• How should managers address a diverse work environment when employee conflicts arise?
• Which statement about factors that influence customer count is accurate?
• What challenge can employee relationships present when a supervisor is promoted from within?
• A new prep cook hired through a shelter program is likely operating at which level of Maslow's hierarchy?
• In mentoring, which element involves advocating for the employee's career development and serving as a reference?
• What is the intention of affirmative action?
• Laws and regulations in a foodservice operation impact which areas?
• If labor is running over budget at mid-month, should the manager make up for this by running on a short staff during the final week?
• A gay male supervisor displays graphic nude photographs of men in his office. Are there any flaws in his reasoning?
• A strategic partnership approach with employees typically leads to which outcome?
• Which term refers to keeping the establishment on track to achieve goals through setting performance standards and determining whether they are attained?
• Which term describes a conflict-resolution method where a neutral third party listens, reviews facts, and makes a decision to settle the conflict?
• What is the purpose of delegation in developing employees?
• What is the proper response from the employee answering the telephone when a threatening call such as a bomb threat is made to an operation?
• Which data point is most useful to project future staffing needs for a summer season in a restaurant?
• During recruitment, which purpose best describes screening to determine fit for the job and the organization?
• Who is the author of the model Food Code?
• When forecasting staff needs for the summer season, which of the following would a manager of a seaside restaurant likely examine first?
• Which statement best describes the delivery modes for professional development?
• Do all variances result in an increase in labor cost?
• During which time period is it most crucial to remember that the checklist serves merely as a reminder and not a substitute for continuous monitoring?
• What is the first step in a progressive discipline process?
• In change implementation, what is the objective of benchmarking?
• What benefit can be gained from learning about workforce generations and their differences?
• What kinds of outcomes indicate that an employee wellness program has been a success?
• Which federal law establishes minimum wage, overtime, and child labor standards?
• What is the focus of a new hire checklist?
• Which practice demonstrates coaching by emphasizing positive aspects first and addressing behavior?
• Which leadership factor is defined by gaining cooperation through caring acts, using persuasion to convince employees, and offering constructive feedback?
• In addressing harassment incidents in the workplace, which approach best demonstrates a strong policy?
• Which statement best describes the effect of implementing career development opportunities on employee engagement?
• What is the purpose of a contingent job offer?
• Which action demonstrates inclusion in daily management?
• Which term refers to determining how and by whom work tasks will be done?
• How can management lower the risk of crime to food service workers?
• Which element is a central focus of HACCP in food service operations?
• What is the most common problem cited by OSHA for eating and drinking establishments?
• Which component of the job description refers to what a person in this position does?
• What is a primary benefit to employees who are members of a labor union?
• Which recruiting method involves building external relationships such as with colleges, industry groups, or job fairs?
• What is a key reason organizations train all employees?
• Which component is least associated with an orientation program’s design?
• Which leadership approach encourages employees to participate in the decision-making process that leads to cooperation and group spirit?
• When there is a large seasonal fluctuation in business, what should happen to the master schedule?
• What does it mean to have a "contingent" job offer?
• Which is the most common mistake managers make when conducting employee appraisals?
• How does greeting every employee by name at the start of the shift and thanking them at the end serve as a motivational strategy?
• What is a potential downside of attempting to avoid resolving a workplace conflict?
• Which action best demonstrates a manager facilitating employees' work?
• Which level of Maslow's hierarchy comes after safety needs?
• What should a manager do if coaching reveals that an employee simply does not want to do the task?
• Which term refers to a training method used to teach the same job-related information to more than one employee at the same time?
• Which professional development method occurs when employee is sent to college courses, commercial classes, or the company school for formal training and education?
• An employee who meets current job requirements and participates in development programs that enable rapid advancement is described as what?
• What would be an advantage to becoming an 'employer of choice'?
• Which statement best describes the level of legal understanding managers should have to operate a foodservice establishment effectively?
• Why is the four-step training method the choice of many hospitality operations?
• What is a common practice to manage labor costs on slower shifts?
• What is the goal of an employee wellness program?
• Which log is most likely to include allergy alerts and shift reminders?
• What is a key benefit of using communication logs across shifts?
• Which category refers to gloves, waterproof aprons, eyewear, protection, and disposable CPR devices?
• A group of employees from different departments working together to address a shared problem is called what?
• How does networking promote professional development?
• Which approach supports consistency in rule enforcement?
• What is the focus of a well-designed new hire checklist?
• What challenge do employees often experience when they make the transition from hourly worker to supervisor?
• What must an employer do to provide reasonable accommodations under the ADA?
• What can an effective exit interview provide?
• What is an important reason to perform a background check?
• Which term refers to specifying the required quality and quantity outputs that define the correct way to perform a task?
• What approach helps prevent rumors when implementing change?
• When sales are higher than expected, what is the likely impact on labor scheduling?
• What is a typical outcome of an effective onboarding program?
• What is the proper response when an employee with food handling duties reports that he or she is HIV positive?
• What is a benefit of a task breakdown?
• The barrier to effective communication in this conversation? The manager tells a server from New England to make tea.
• What is an effective way for a manager to foster positive cross-cultural interaction in the workplace?
• How does the foodservice establishment benefit from cross-training the employee?
• Which of the following represents a sound approach to avoiding having a workplace with a harassing environment?
• If a supervisor suspends a pregnant employee, which legal concept is at stake?
• In addition to health benefits, what is a primary economic outcome of a wellness program?
• Which description best captures the purpose of mentoring?
• Which leadership behavior involves providing clear direction and supporting employees as they work toward goals?
• Who should be involved in employee goal setting in the performance appraisal process?
• Which two types of information should an interview determine about an applicant?
• What is a primary purpose of an exit interview?
• In the context of bloodborne pathogen prevention, which items are examples of PPE?
• Where should OSHA and other legally required compliance posters be posted in the workplace?
• At which stage of a long-term mentoring relationship is the mentor recognizing the worth and contributions of the employee and serving as a reference to help the employee move forward in his or her career?
• What is the primary use of a task breakdown in the context of job performance?
• Which issue can arise when a job posting contains discriminatory language?
• Which term describes a proactive approach that restaurant managers use to control hazards before they occur?
• Which of the following persons would be covered under the Americans with Disabilities Act as a person with a disability?
• In which professional development method is the employee assigned to another job for a limited time for the purpose of learning that job?
• What is the purpose of developing a master schedule?
• Which type of work team is composed of members representing different departments who work together to resolve issues?
• What can help managers enforce rules consistently?
• How can a manager guarantee the coordination of many people doing many specific jobs while meeting quality expectations of customers?
• Which term refers to attracting candidates for job openings and evaluating them?
• What form of information communicates potential hazards of chemical materials to food service employees?
• Which term refers to understanding that each employee is unique, thus fostering acceptance and respect extending to customers and vendors?
• Management chose to close checks at the bar and stop transfers between bar and dining room to resolve a gratuity dispute. Which form of conflict resolution is this?
• At which stage of the employment process can the legal concern of discrimination be raised?
• Which statement about reference checks is true?
• Which task is best suited for delegation to develop an employee's problem-solving abilities?
• Laws and regulations impact which areas of a foodservice operation?
• Which statement best describes why training is needed for new equipment or procedures?
• Are there any problems with the following job posting? Waitress wanted for high-volume sports bar near campus. Perfect for co-eds.
• Which type of team integrates members from different departments to solve problems?
• What is the term for explaining how job advancement may occur and providing training as employees move forward?
• Which professional development activity would be most likely to be financially supported by the foodservice operation?
• Which part of a clearly stated training objective refers to the situations in which the trainee will be able to perform?
• Which description best describes standard operating procedures?
• Under the Equal Pay Act of 1963, paying different wages to men and women for equal work in the same workplace is illegal.
• What benefits do communication logs provide to managers?
• The belief that members of a minority group are poor tippers is an example of which concept?
• When an employee is injured on the job, which person makes the determination that the employee is fit to return to work?
• How can an operation ensure an employee has progressed or participated in outside professional development activities?
• What is the likely outcome of using the same management style with all team members at all times?
• Which statement best describes holidays in relation to foodservice sales?
• Which pairing best represents the two main goals of professional development?
• Which leadership style is most appropriate for guiding inexperienced employees who must learn proper procedures?
• Which method is used to determine a training need when managers observe work performance that deviates from standard operating procedures?
• Besides those required by law, which documents are considered most critical to complete and produce in the hiring process?
• Which part of training involves the greatest amount of mental activity and thus learning for the trainee?
• Which level of Maslow's hierarchy is most directly addressed by an employee-of-the-month program?
• Which leadership style is characterized by shared decision-making and building team spirit?
• From an operations perspective, what is the primary difference between voluntary and involuntary termination?
• To express interest in employees without crossing boundaries, which approach is most appropriate?
• Which practice represents a non-financial reward used to recognize employee performance?
• What is a primary purpose of an employee assistance program (EAP)?
• What kind of recruiting is being used when a restaurant works with a school to sponsor an internship program?
• Which management activity involves assigning people to roles and delegating tasks within a team?
• Why is it illegal to deny alcohol service to a pregnant woman?
• What is the first step in developing an effective employee schedule?
• Which method is commonly used to select an Employee of the Month that involves nominations from peers, supervisors, or management?
• What is the primary purpose of the pre-shift meeting?
• A group of employees who perform the same basic kind of work represents which type of work team?
• Which term describes the management function of defining goals, establishing strategies to achieve them, and designing ways to get work done?
• Which statement best reflects emergency planning recommendations in a food service operation?
• What are the two types of professional development goals?
• Which term refers to the act of treating persons unequally for reasons that do not relate to their abilities?
• Which term best describes fairness and equal opportunity in the workplace to prevent bias?
• What screenings are performed when candidates have reached the finalist stage of the employee selection process?
• Which professional development method is facilitated on the job?
• Which term refers to a legally binding employment agreement?
• What is a key characteristic of an effective performance appraisal?
• In Maslow's hierarchy, which level is associated with belonging and social connections in the workplace?
• If recognition and incentive program goals are vaguely stated, what is likely to occur?
• Which statement best describes illegal pay discrimination under the Equal Pay Act?
• Which statement about the return-to-work process is correct?
• Which term describes the process of outlining goals and identifying actions to achieve them?
• Which term refers to a time period during which an employee must meet standards to remain employed?
• Which communication tactic is most effective when giving feedback to reduce conflict?
• Which task is most appropriate for delegation to provide an employee with experience in problem solving?
• Which professional development method occurs when an employee is assigned to another job in the organization and one or more methods are used to learn the new job?
• Which term refers to persons who expose wrongdoing within an organization in the hope of stopping it?
• Is an employer within their rights to refuse to hire an obviously pregnant woman for a server position?
• How can a manager use the communication skill of listening like a professional?
• What is required for a workplace to be classified as a hostile work environment?
• Which term requires an individual to demonstrate a high level of skill and to meet specific performance requirements by participating in a rigorous process?
• When a valued regular customer makes an inappropriate advance toward a newly hired server, what is the best supervisory response?
• Which statement best captures how managers should view laws in daily operations?
• Which term refers to arranging group efforts in an orderly manner?
• Which step of the employment cycle involves the evaluation of knowledge, skills, and abilities to assess fitness for the job and the operation?
• In which step of the employment cycle is a system developed for identifying groups of persons who might be interested in working at the operation?
• If harassment is suspected in the workplace, what is the appropriate management response?